Hi, I'm Laxman Karmalkar...

Self-driven, passionate product owner with a curious mind who enjoys solving challenging real-world problems through a customer centric approach and data-driven insights

About

Experienced Technical Product Manager with 10 years’ experience in design, implementation and operations of order management systems specializing in E-Commerce Omnichannel, Supply Chain processes and order fulfilment.

Expertise in cross-functional management and data-driven analysis for improving business processes and operational efficiency. Experience executing complex strategic and operational initiatives with excellent problem-solving skills.

Technical Product Management | E-commerce | Digital Transformation | Scuba Diving | Travelling | Hiking

Experience

Manager - eCommerce, DOM
  • Leading end to end technical design and implementation of Omnichannel Order management system for Direct to Customer and Business to Business processes for North America
  • Managing entire agile product lifecycle for implementations of BOSS, BOPIS, SFS, Mobile SFS, 3PL, Amazon Direct Fulfilment, Inventory Management, Payment gateway Integration, Reconciliation process
  • Architecting Sales Force Commerce Cloud, Apple Pay, Venmo, Vertex, POS, Customer Service system integration with distributed order management system
  • Defining goals, metrics and analytics to recommend process improvements and success criteria
  • Optimized Returns Processing by 70% between ECOM, POS, WMS and OMS systems
  • Drive internal process improvements across teams, remove roadblocks, and deliver on high-impact projects with a focus on efficiency, performance, and quality
  • Translating business goals and end customer needs into product strategy to drive priorities
August 2017 - Present | Secaucus, NJ
Product Manager – E-comm
  • Leading design, development, delivery and driving implementation of projects on the Manhattan OMS suite on Omni channel platform for Europe and North America
  • Defining integrations between e-commerce, supply chain and third party systems including Hybris, Cybersource, AVS, Vertex, WMS, Sales Audit/Posting
  • Designed and developed tracking API for tracking store orders by integrating with USPS API
  • Design and develop customizations, technical product configuration, and troubleshooting of Order Management System components, API’s, and related interfaces
  • Partnering with teams for Agile development to enable digital and omni experience initiatives
  • Creating technical and functional documentations for technical and non-technical users
August 2016 - July 2017 | New York, NY
Senior Software Engineer
  • Design and development of Supply Chain Applications and warehouse management applications.
  • Analysis, design, implementation and support of Manhattan DOM and WMOS
  • Application installation and upgrade, including third party integration and hardware configurations
  • Designed and developed Signature Screen for in-store pickup orders and integrating with OMS using PHP, CSS, SQL and Shell script
  • Providing continuous improvement by developing utilities and automation
  • Consistently apply best practices in application development, troubleshooting and knowledge management
September 2015 - August 2016 | New York, NY
Technical Consultant
  • Clients: Carters Inc, Kirkland's, The Home Depot
  • Build and execute strategies for clients seeking to leverage IBM Smarter Commerce Products to achieve Omni-Channel Fulfilment
  • Responsible for high level client interaction to gather and analyze project requirements to map them into OMS design and development
  • Creating custom APIs, Agents, and Services, Entity Relationship diagrams using the Sterling Java framework and XML
  • Customizing and creating the Sterling Rich Client Platform (RCP) UI screens and JSP Console Screens
June 2012 - September 2015 | Atlanta, GA

Skills

Technologies

eCommerce
Omnichannel
Manhattan DOM
Sterling OMS
Supply Chain
SFCC

Languages and Databases

Webservices
Microservices
Oracle SQL
MySQL
PostgreSQL
Shell Scripting

Languages and Frameworks

XML
PHP

HTML5
Saas
Unix
Java

Other Technologies

Git
AWS
GCP
JIRA
Confluence
Agile

Other Skills

Data Analysis
Root Cause Analysis
Vendor Mgmt

Education

New Jersey Institute Of Technology

Newark, NJ

Degree: Master of Science, Information Systems

University Of Mumbai

Mumbai, India

Degree: Bachelor of Engineering, Information Technology

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